Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Abdullah Alghamdi 's avatar
Abdullah Alghamdi
Explorer | Level 3
2 years ago

I resubscribed, but it didn't go through

Hello, I did resubscripe but now is downgraded, I did it from other visa and I have the receipt, please solve this problem
billing
Payments
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Abdullah Alghamdi, thanks for bringing this to our attention.

 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
 

This will help me to assist further!

Abdullah Alghamdi 's avatar
Abdullah Alghamdi
Explorer | Level 3
2 years ago
Hello sir,
Thank you for your quick response.
I did it on 18/12/2023 and the charged was from my account directly by Dropbox. I can send the receipt by email to check it . Before was other Visa card changed this time.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!