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Abdullah Alghamdi 's avatar
Abdullah Alghamdi
Explorer | Level 3
2 years ago

I resubscribed, but it didn't go through

Hello, I did resubscripe but now is downgraded, I did it from other visa and I have the receipt, please solve this problem
billing
Payments
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Does the payments page I linked previously show both an invoice and a receipt, confirming the payment was fully processed by Dropbox?

Abdullah Alghamdi 's avatar
Abdullah Alghamdi
Explorer | Level 3
2 years ago
Hello,
No it’s deleted, but the money from the account charged .
How come ? Can you check please for me.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

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