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kate613's avatar
kate613
New member | Level 2
2 years ago

I upgraded but can't see it on my account?

I have a paid Dropbox Plus account with 2TB of space. When I downloaded the app for Desktop on my mac its saying I only have a free plan. I used the email address associated with my Dropbox Plus account. How do I get them to sync?

Billing
Payments
Plans
upgrades

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi kate613, thanks for bringing this to our attention.

     

    Did you upgrade via the Dropbox site directly, or via the mobile app? 

     

    Do you see any payment on this page? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

     

    This will help me to assist further!

  • kate613's avatar
    kate613
    New member | Level 2
    2 years ago

    i dont see anything on that billing page.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Are you certain this is the correct inbox you're viewing, with the same email address as that on the site, mobile app and desktop app?

     

    Could you assist with the replies to the other questions to understand where you paid from?

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