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milouvdeelen's avatar
milouvdeelen
Explorer | Level 3
2 years ago

I upgraded, but didn't get my space

Ik heb mijn account geupgrade, via de Dropbox site. Maar ik krijg geen factuur in de mail en mijn account krijgt niet meer opslag. Kan ook geen 'aankoop herstellen', dat kopje staat niet in mijn accountinstellingen.

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I upgraded my account via the Dropbox site. But I don't receive an invoice in the email and my account no longer gets storage. Also cannot 'restore purchase', that heading is not in my account settings.

Plans
upgrades
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi milouvdeelen, thanks for bringing this to our attention.

     

    Do you see any payments on this page on your account? 

     

    What payment method did you use when upgrading? Are you certain you were signed into the correct account on the site?

     

    This will help me to assist further!

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    Hoi milouvdeelen, bedankt dat je dit onder onze aandacht hebt gebracht.

     

    Ziet u betalingen op deze pagina in uw account?

     

    Welke betaalmethode heeft u gebruikt bij het upgraden? Weet u zeker dat u met het juiste account op de site bent aangemeld?

     

    Dit zal mij helpen om verder te helpen!

    • milouvdeelen's avatar
      milouvdeelen
      Explorer | Level 3
      2 years ago

      Hoi, dankjewel. Ik heb maar één account en één mailadres, dus dat kan niet anders zijn. Ik heb met iDeal betaald en op mijn afschrijving staat ook met naam 'Dropbox'. 

      Alvast bedankt!

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      Hi, thank you. I only have one account and one email address, so that couldn't be different. I paid with iDeal and my statement also says 'Dropbox'.

       

      Thank you in advance!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

         

        You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
         

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