You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mb89's avatar
mb89
New member | Level 1
16 days ago

I upgraded but didn't receive my space.

Hallo.

Ik heb een upgrade uitgevoerd en betaald (afgeschreven en betaald via iDeal op dropbox zelf).

Ik heb maar 1 emailadres in gebruik.

Hoe kan dit?

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey mb89, ik help je graag!

    Heb je na het upgraden van je Dropbox-account een bevestiging gekregen dat de upgrade succesvol was? En als je je bankafschrift controleert, zie je dan nog openstaande kosten die gekoppeld zijn aan Dropbox?

    Laat me weten wat je vindt.

     

    --

    Hey mb89, I'd be happy to help! 

    Did you get a confirmation after upgrading your Dropbox account stating that the upgrade was successful? Also, if you check your bank statement, do you see any pending charges linked to Dropbox?

    Let me know what you find.

    • Nic_2318's avatar
      Nic_2318
      New member | Level 1

      Hi, I have the exact same issue. No confirmation on screen, no emails, and THREE pending charges on my credit card.

    • mb89's avatar
      mb89
      New member | Level 1

      Hallo.

      Ik heb geen bevestigingsmail gehad en op mijn bankafschrift staat alleen de afgeschreven kosten van 11,99 euro. Verder niks.

    • mb89's avatar
      mb89
      New member | Level 1

      Hallo.

      Ik heb geen bevestigingsmail gehad en op mijn bankafschrift staat alleen de afgeschreven 11,99 euro.

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey mb89, bedankt voor de aanvullende info.

        Ik zou je aanraden om ook contact op te nemen met ons supportteam.

        Dat kun je doen door deze stappen te volgen:

        1. Open een privé-browsing/incognitovenster en ga naar deze pagina.

        2. Kies je probleem.
        3. Klik op "dit heeft mijn probleem niet opgelost".
        4. Klik op "een verzoek indienen" om je hulpverzoek in te dienen.

        --------

        Hey mb89, thanks for the additional info.

        I would suggest reaching out to out support team as well.

        You can do that if you follow these steps:

        1. Open a private browsing/incognito window and go to this page.
        2. Choose your issue.
        3. Click on "this did not solve my issue".
        4. Click "submit a request" to submit your help request.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey Nic_2318, sorry to hear about that!

    How did you upgrade your account? Directly through our website or through the mobile app (billed through iTunes/Google Play)?

    Have you tried to contact Dropbox Support directly for this?

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

    Let me know more! 

    • Nic_2318's avatar
      Nic_2318
      New member | Level 1

      Hi Megan,

      It was directly through the website on PC. I have submitted a help ticket: #24528163, appreciate your help!

      Nicole

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey Nic_2318, thanks for the update here.

        I'm happy to see from your ticket that your issue has been resolved, so if you need anything else, let us know.

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