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Explorer | Level 3

3 years ago

Solved

I upgraded but my storage hasn't been updated

So today i ran back dropbox 11.99 for some 2000gb and it took my money but didnt give me my space

Megan
3 years ago
Hey natureboyyy, happy Wednesday!

Would you be able to send me your ticket number, so I can locate it on our system?

6 Replies

Megan
Dropbox Staff
3 years ago
Hi natureboyyy, let's see what we can find together!

The first thing you want to do is to use our self-serve look-up tool in order to locate the charge. Can you give this a go, and check if you accidentally upgraded the wrong account?

Keep me posted, and we'll take it from there.
- natureboyyy
  Explorer | Level 3
  3 years ago
  The problem was in the apple purchase. I still
  havent been updated from dropbox or apple. i sent the receipt to dropbox support too. Been waiting for litteraly 5 days
  - Megan
    Dropbox Staff
    3 years ago
    Hey natureboyyy, happy Wednesday!
    
    Would you be able to send me your ticket number, so I can locate it on our system?

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