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Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help

Payments
Plans
upgrades

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  • Variable463's avatar
    Variable463
    Explorer | Level 3
    3 years ago
    I only have one account using the email I paid with, if you like i can attach a copy of my receipt
  • stasidi's avatar
    stasidi
    Explorer | Level 3
    3 years ago

    I was charged by Dropbox but my plan was not updated!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to see that you're having this issue, stasidi.

     

    Can we send you an email, so we can look further into this?

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