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nannet's avatar
nannet
Explorer | Level 3
4 months ago

I upgraded my Dropbox via my phone, but the payment is not linked to my account

I upgraded my Dropbox via my phone, but the payment is not linked to my account. What can I do to link the payment to my Dropbox account?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hi there, nannet, thanks for letting us know about this.

     

    Do you mean that you upgraded your Dropbox from your phone and the upgrade went to the wrong account, or is the upgrade not showing up at all?

     

    Did you use an Android or iOS device for the purchase?

     

    Keep me posted.

    • nannet's avatar
      nannet
      Explorer | Level 3
      the upgrade is not showing up at all


      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks, nannet.

         

        And did you use an Android or an iOS device to upgrade?

  • nannet's avatar
    nannet
    Explorer | Level 3

    the support page doesn't help. I cannot send an email, because the system has not registered my upgrade. My basic subscription does not allow contact. The payment was made via a bank transfer. The connection with my dropbox account had not been made.

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi nannet, I just sent you an email, in order for us to have a closer look into this.

       

      I'll see you there! 

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