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Forum Discussion
Solved
I upgraded my plan to Plus, but I don't see the 2TB of storage.
I upgraded my plan to Plus, my storage space should have increased to 2 TB, but that did not happen. The payment went through and the email address is correct. I can't contact Dropbox to fix this because this is for upgraded plans only. So I am stuck in a loop! How can I get some help with this?
Hi Nancy , thank you! It seems the problem I had is solved. The storage space on the subscription space has changed to 2 TB. I tested it now and it works! 😊🎉
6 Replies
- T_theresa_A
Community Manager
Hey there jessandsaskia and welcome back to the Dropbox Community. I am glad to see your storage space issue has been resolved 🤓.
I'm Theresa 👩💻, one of the Community Managers around here. You’ll often spot me diving into conversations or starting new topics across the forum.
Just curious.. do you have a favorite Dropbox feature? I’d love to know what you enjoy most! 🤗
Looking forward to your reply,
T😺 (Dropbox Community Manager) - Nancy
Dropbox Community Moderator
Glad to hear that, jessandsaskia! You can always nudge me, if you need something else.
Hi Nancy , thank you! It seems the problem I had is solved. The storage space on the subscription space has changed to 2 TB. I tested it now and it works! 😊🎉
- Nancy
Hi jessandsaskia! Can you send me a screenshot of what you see on this page? I’d like to investigate this further.
Hi Mark, I upgraded on the Dropbox website.
- Mark
Super User II
How did you do the upgrade? Dropbox website or a mobile device?
