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Forum Discussion
I upgraded to the Plus plan, but Dropbox still shows I have 2GB of space.
Hello
We have upgraded to 2TB this morning. I can see the transaction on our bank account but storage space is still only 2GB. We have not received a receipt /confirmation either.
12 Replies
- Megan
Dropbox Community Moderator
Hey thomasbonteart, no worries!
I just created a ticket on my end for you. I'll see you there! 😀
I can't since Ideal isn't a payment option on yout support page.
- Megan
Hey VeteransCharity & thomasbonteart, thanks for all the added info!
Can you try to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
The worst part of this all is that even though I pay for a plus subscription, I am unable to contact direct support. This is absolute bull**bleep**, this should have been fixed 1 hour ago and here I am waiting for my rightfull support.
MeganI think I have provided sufficient information. I really need to get this working today for work.
Megan - any suggestions as to how we apply the upgrade or get a refund? This isn't acceptable.
However when I am in account settings it registers wrong as can be seen here:
When I click the try for free button it says the following:
So this is most definitly a problem on your side...
We paid for the one we use and are logged into. Not sure how it might pay for a different one...
We paid with a debit card. The amount (£95.88) shows as pending on our bank account.Only logged in with the account I want to use for dropbox. Payed with IDEAL. Got a confirmation that it got payed in my bank account.
- Megan
Hey VeteransCharity & thomasbonteart, let's jump right into this!
Is it possible that you're paying for a different Dropbox account than the one you mainly use?
Also, how have you been paying for your Dropbox subscription? Directly through your credit cad or through iTunes/Google Play?
If you've been paying through credit card, you can try our payment lookup tool, to find the email address associated with the account you're paying for.
Let me know how it goes.
