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Forum Discussion
Ecaptan
11 months agoNew member | Level 2
I want a refund for an account I deleted
I recently cancelled my subscription and I’ve been charged over $200 for a deleted account. Please refund the amount to me immediately.
- Mark
Super User II
You need to contact support: www.dropbox.com/support and ask for assistance.
- EcaptanNew member | Level 2Sorry but that link isn’t helpful. I’ve deleted my account so don’t understand how I’ve been charged. Surely there is a way to contact Dropbox. That link doesn’t allow me to submit anything
- Jay
Dropbox Staff
Hi Ecaptan, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system
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