Forum Discussion

Ecaptan's avatar
Ecaptan
New member | Level 2
11 months ago

I want a refund for an account I deleted

I recently cancelled my subscription and I’ve been charged over $200 for a deleted account. Please refund the amount to me immediately.

    • Ecaptan's avatar
      Ecaptan
      New member | Level 2
      Sorry but that link isn’t helpful. I’ve deleted my account so don’t understand how I’ve been charged. Surely there is a way to contact Dropbox. That link doesn’t allow me to submit anything
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi Ecaptan, thanks for bringing this to our attention.

         

        As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

         

        You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
         

        Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system

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