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I want to cancel but can't access my account to log in
Paying customer here - Dropbox charged me $1800 last August, disabled my account, and because I can't log in, doesn't believe I'm a paying customer when I try to reach out to Support. My emails and inquiries via chatbot/web form are going into a black box and there is absolute radio silence. Now, obviously, I want to cancel and there is NO way to get a real reply.
The number of unhappy Dropbox users commenting on Reddit + the abysmal D-, 1 star average that Dropbox has on Better Business Bureau shows me that I'm not crazy. My American Express rep gave me this phone number (which Dropbox gave them): 888 258 5951. I called this number, and IMMEDIATELY after 1 ring, it says "No support agents are currently available to take your call." I tried calling multiple times throughout the day.
2 Replies
- Rich
Super User II
ellesims wrote:
... because I can't log in, doesn't believe I'm a paying customer when I try to reach out to Support.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I called this number, and IMMEDIATELY after 1 ring, it says "No support agents are currently available to take your call." I tried calling multiple times throughout the day.Phone support is only available for Business accounts, and it's handled via a callback initiated though the Admin console of the account. There is no phone number to call. The number you were given is likely the main headquarters or the Sales line, neither of which are able to provide support.
Once you open a ticket via the link above (or if you've already done so in the past), reply back here with your ticket number and a Dropboxer may be able to check on the status of your ticket.
Thanks Rich! I appreciate this.
