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Forum Discussion

Trevor Lee's avatar
Trevor Lee
Explorer | Level 3
3 years ago

I was billed twice when I only have one paid subscription

DropBox bill me by direct debit every August for my annual subscription. They did so August 2023 as usual. But then I noticed they took the same amount again from my business account in October 2023....
cancellations
Payments
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the reply, Trevor.

 

I would definitely suggest that you look up the payment with the lookup tool, so that you know what it's for, but since you're already on a paid account, I would suggest reaching out to our support team through this page.

 

They should be able to assist you directly.

Trevor Lee's avatar
Trevor Lee
Explorer | Level 3
3 years ago

Thanks Hannah - I have followed the link an completed the form

Regards

Trevor

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