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Forum Discussion
I was charged for an annual plan, but I didn't sign up for it
Hi my credit card has been charged AUD$184 via PayPal. However I have not signed up to a yearly subscription and there is no register of this on my account nor has there been an invoice sent. I did not authorize this charge. Please help. I cannot fix this through support as I do not have a 12 digit credit card transaction id and cannot sort this out through the support centre question either. Thank you
3 Replies
- Jay
Dropbox Community Moderator
Hi Ainsley Aldons, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info (instead of your transaction ID).
Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system. Thank you for your reply. Can you please provide the url for this link these links just keep directing back to the same help area there is no ‘other’ section just FAQ sections.
thank you
ainsley
