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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    loomismedfire1999 wrote:
    I have a charge on my account of 119.88 and would like to get that back please

    Is this for a charge that you're aware of (a subscription you wish to end, or a trial that wasn't cancelled, etc.)? If so, in most cases, subscriptions are non-refundable.

     

    If it's for a charge that you didn't make yourself, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     

    Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

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