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Forum Discussion
I'd like to cancel a charge for an account I can't access
I work in the accounts payable department, and I just came across your $900.00 yearly renewal subscription fee that was set up by a former employee [removed] there are no passwords or other account information to go by. And we were hoping to get this refunded. If I were to have the bank deny the charge, we would have to cancel our current debit card and reissue another and that would impact our day-to-day business operations and payments.
I have tried more than 4 times to submit an email for support only to be left with [error messages] after clicking the submit button.
I had to log into my personal Dropbox account to try and contact someone. Is there anyone in this community who can help. It is super frustrating to not have a phone number to call to resolve this issue.
Please contact me at [removed] . At least acknowledge my submission and help me to solve this issue.
Thank you.
Here is the reference id RJVZ1RH5N3FW
[personal information removed per the Community's Guidelines]
- Rich
Super User II
TROUTBECK_515 wrote:
... I just came across your $900.00 yearly renewal subscription fee that was set up by a former employee [removed] there are no passwords or other account information to go by. And we were hoping to get this refunded.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I had to log into my personal Dropbox account to try and contact someone.Make sure you're not signed in to any account while trying to submit a request, and use the link I posted above. If you're signed in, you'll only have options for the account that you're currently signed in as, and free accounts don't have access to Support. The link and steps above will allow you to open a ticket.
Thank you your quick reply. Fingers crossed this helps.
- Walter
Dropbox Staff
Hey TROUTBECK_515, sorry to jump in, but I just wanted to mention that you should have gotten a ticket ID in your email's inbox.
Could you check and share it with us here so that we can look it up in our system as well?
Based on in the initial reply. I submitted the email - without being logged; so, I don't know where the ticket would go and how I would have received it. Per the SUPER USERS instructions, it was submitted without any error messages but no indication of a ticket being created.
The user that had created that purchase a year ago used in the DROP-DOWN box when asked which account this was in relation to. If you are part of the support team the reference id was provided in my original posting.
