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samimiqbal's avatar
samimiqbal
Explorer | Level 3
12 months ago

I'm out of storage, even though I had paid for a subscription in December

1 have a dropbox plus account, which I have purchased in December 2023, but my account shows I'm out of storage. I paid for the service/storage and now it shows nothing

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hi samimiqbal, and thanks for posting this here today.

     

    Can you send me a screenshot of the last upgrade/renewal email you got from Dropbox? Please make sure to mask any personal info that may be showing. 

     

    Please also send me a screenshot of your Plan tab here.

     

    Keep me in the loop.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        There should be a small camera icon above your message box, right before you post your reply on the forum. You should be able to attach your screenshot here by clicking on it.

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