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Jaquied65's avatar
Jaquied65
New member | Level 2
10 months ago

I'm still being charged for a paid plan after downgrading to free Basic last year.

I downgraded to the free plan last November but I am still being charged for Dropbox Plus.  Can anyone let me know  how I can resolve this?

Billing
cancellations
downgrade
Payments

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Jaquied65, thanks for posting here today. 

     

    If you’ve received direct Dropbox charges (not via iTunes/Google Play) and your bank statement provides a 12-digit transaction ID, you can use it on this page. Is the charge linked to the same Dropbox plan that you previously cancelled? 

     

    If yes, can you double check your email address for a confirmation of cancellation? 

     

    Let me know what you find.

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