We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Battlegirl79's avatar
Battlegirl79
New member | Level 2
2 years ago

I'm trying to cancel a membership however I currently just have the free plan.

I’m trying to cancel a membership however I currently just have the free plan. But my bank account has been charged on a monthly basis a total of $19.99. I need to speak to someone who will be able to help.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!