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rod22's avatar
rod22
New member | Level 2
2 years ago

I'm trying to upgrade from Transfer to Plus, and can't. Why?

trying to upgrade from transfer ac to plus ac but wont let me do it, any advise

 

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2 Replies

  • rod22's avatar
    rod22
    New member | Level 2
    2 years ago

    How do I cancel scheduled downgrade to allow me to up grade my plan, have tried but failed

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, rod22, I hope you're doing well! 

     

    You mentioned that it won't let you go from the Transfer plan, to Plus. Do you get any specific errors on your end, when you try to do that? 

     

    It is possible, that you'd need to first cancel  your current plan, and on your renewal date, once the account is downgraded, you could upgrade to the Plus plan. When you say you want to cancel your downgrade, can you let me know more? 

     

    I hope this clarifies! 

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