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dstew's avatar
dstew
New member | Level 2
2 years ago

Inability to access account to cancel subscription due to outdated email

I had an account associated with a student email address that I now no longer have access to. I tried to cancel my account and thought everything went through. I just received a charge and am unable to log into the account as I cannot access my email to get the multifactor authentication code. I should not have been charged as the account was canceled. I cannot get any help beyond an AI chatbox that is useless. How do I get in touch with customer support to resolve this issue?

account access
cancellations
Payments

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey dstew - sorry to hear about this.

     

    In this case, you can contact our support team directly for further assistance via this form or this one.

     

    Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant details. 

     

    Keep us posted!

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