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dstew's avatar
dstew
New member | Level 2
7 months ago

Inability to access account to cancel subscription due to outdated email

I had an account associated with a student email address that I now no longer have access to. I tried to cancel my account and thought everything went through. I just received a charge and am unable ...
Account Access
cancellations
Payments
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey dstew - sorry to hear about this.

 

In this case, you can contact our support team directly for further assistance via this form or this one.

 

Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant details. 

 

Keep us posted!

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