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Forum Discussion
Incorrect account downgrade even though the agent told me that shouldn't happen.
Hello,
My Dropbox account was downgraded from Plus to Basic, though support told me the downgrade was postponed for six months. I contacted your support team via email and got no response.
Ticket number of my initial request: Ticket #22865226
Ticket number of yesterday's request: Ticket #22921167
It would be great if you could assist me on this matter. Thank you.
- Megan
Dropbox Staff
Hey there Alla Nabatova, thanks for posting here!
I was able to go through your previous ticket numbers. It seems the latest one has been closed due to inactivity.
Therefore, I created a new one on my end for you. Can you check your inbox, and respond back to me?
Keep me posted!
Hi Megan,
Thanks for reaching me out.
I've responded to your email.
