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hemituner's avatar
hemituner
Explorer | Level 3
8 years ago
Solved

I've accidentally joined a Dropbox Business team & I'd like to go back to a personal account.

I really need some live help I am afraid my account is compromised

Account Settings
dropbox business
security
  • Jane's avatar
    Jane
    8 years ago
    Hey hemituner, as we can only work on account-specific matters via our Official Support channel (we’ll need to investigate sensitive account-related info in more depth), I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I can see that you’re currently discussing it with my colleague there. 
     
    I’ve included your comments & rest assured that you’re in safe hands. 
     
    I hope that this is helpful to you & please include all relevant details on that email chain, as they can access your account specifics there & they can further advise how to best resolve the issue you’re facing. Thanks!
  • Jane's avatar
    Jane
    8 years ago
    Hey Richard43, Rich’s advice is the best way to go at the moment!  
     
    I’ve also run a search on our system on my end, I’ve located your newest open ticket & I’ve replied to you there. You may have a look at your inbox for my latest message whenever you get a chance & please let me know how you’d like us to proceed on that discussion. 
     
    Thanks again for posting us on our Community & enjoy the rest of your day until we talk again Richard! 

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    You MUST log a ticket as has been said numerous times I'm afraid.

    Its a PUBLIC forum here - people cant help here.
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    I understand that this may frustrating to you at the moment hemituner, though please keep in mind that we can’t access your account specifics here for security reasons. 
     
    Your best bet at the moment would be to pursue a resolution via your open email communication with my colleague. As you’ve accepted the invite to the Dropbox Business account, you should be entitled to priority email support, so they’ll get back in touch with you soon. I hope that this info is a bit more helpful to you! 
  • Richard43's avatar
    Richard43
    New member | Level 2
    8 years ago

    How do I leave the business acount? Need to contact someone.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey Richard43, Rich’s advice is the best way to go at the moment!  
     
    I’ve also run a search on our system on my end, I’ve located your newest open ticket & I’ve replied to you there. You may have a look at your inbox for my latest message whenever you get a chance & please let me know how you’d like us to proceed on that discussion. 
     
    Thanks again for posting us on our Community & enjoy the rest of your day until we talk again Richard! 
  • niksarov's avatar
    niksarov
    New member | Level 2
    7 years ago
    You need Dropbox to work as a service.
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey niksarov, if it’s not too much trouble for you, can you elaborate a bit on this inquiry? Have you accidentally joined a Dropbox Business team by any chance (i.e. as the title of this thread pertains to joining a Dropbox Business account in error) or are you referring to the Dropbox desktop application? 
     
    Any detail you could include on this discussion would be very helpful; rest assured that I’m here to help you get this sorted in any way I can on my end. Thanks! 

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