Forum Discussion

Nainoa's avatar
Nainoa
Explorer | Level 3
6 months ago

I've been billed for a second time, even though I've already downgraded my account to Basic.

HI im writing this because I'm frustrated, last year I was charged for an annual subscription of 188$ and change down to the free plan and this year again I was charged for the same exact thing. I would like to get this issue resolved and felt this is the best way to resolve that problem.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager


    Hi Nainoa ,I am sorry to hear that you are frustrated with this issue.


    Could you please check on this link? Are you able to find the credit or debit card purchase ?

     

    We'll promptly follow up as soon as you confirm that this is the case.

    • Nainoa's avatar
      Nainoa
      Explorer | Level 3
      Hello, I’ve already tried that and it can’t pull up. I have the Transaction on my Credit card right now. I can take a picture of that.
      • Nainoa's avatar
        Nainoa
        Explorer | Level 3

        I also checked a couple weeks before because I did get an email about it and made sure I had the free plan and I was still charged again.

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