Forum Discussion

Nainoa's avatar
Nainoa
Explorer | Level 3
2 years ago

I've been billed for a second time, even though I've already downgraded my account to Basic.

HI im writing this because I'm frustrated, last year I was charged for an annual subscription of 188$ and change down to the free plan and this year again I was charged for the same exact thing. I would like to get this issue resolved and felt this is the best way to resolve that problem.

billing
cancellations
downgrade
Dropbox Basic
Payments

6 Replies

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Nainoa ,I am sorry to hear that you are frustrated with this issue.


    Could you please check on this link? Are you able to find the credit or debit card purchase ?

     

    We'll promptly follow up as soon as you confirm that this is the case.

  • Nainoa's avatar
    Nainoa
    Explorer | Level 3
    2 years ago
    Hello, I’ve already tried that and it can’t pull up. I have the Transaction on my Credit card right now. I can take a picture of that.
  • Nainoa's avatar
    Nainoa
    Explorer | Level 3
    2 years ago

    I also checked a couple weeks before because I did get an email about it and made sure I had the free plan and I was still charged again.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for letting us know about this @Nainoa

     

    Would it be OK if we sent you an email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

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