I've been charged for a Dropbox plan, even though I only selected a trial.

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Mario Molina wrote:
I've received a message from my bank app saying that ive paid 200€ for a suscription in Dropbox, but ive never made that payment, i only used the free trial ...

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Did you cancel the trial? If not, it automatically turns into a paid subscription at the end of the trial.

 

• https://help.dropbox.com/plans/cancel-free-trial

Yes, i cancelled the trial, i wish i could upload an image of that, but i cant, when i go to the page of suscriptions in my iphones settings appears the sentence "this suscription is cancelled" and then says the suscription ends the 26 of August

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Mario Molina wrote:
... when i go to the page of suscriptions in my iphones settings appears the sentence "this suscription is cancelled" and then says the suscription ends the 26 of August

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Were you charged by Dropbox directly, or was this through the Apple App Store? If the charge came from Apple, then you'll need to contact Apple for assistance as Dropbox won't have access to your payment information.

It was dropbox through my credit card

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Mario Molina wrote:
It was dropbox through my credit card

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But who charged you? What does the line on your statement say? Does it mention Apple?

No, the only message I received was a message from my bank mobile app that said "Payment accepted on Dropbox" then i called my bank and they said it was problem of Dropbox because y made the payment of the free suscrption with my card, thats all.

Hey there, @Mario Molina, thanks for posting here! 

 

Have you tried to contact Dropbox Support directly for this?

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more!