I've been refunded, but can't see my refund anywhere.

Hey there, Mohitghanghaniya, sorry to hear about that! 

Have you tried contacting your bank, to ask more about this? 

Would you also mind sharing your old ticket number reference, in order for me to locate it on our system? 

Let me know more! 

Hi Megan, 
This is the invoice id [removed] 
I have checked with bank its not came. 

Looking forward to solution 
Thanks.

Hey Mohitghanghaniya, can you share the ticket number from your chat with our support team instead, so we can take a look?

Hi Meghan,

       this is link to my invoice removed

I don't know how to find ticket ID , but if you can access it was the last chat I had with team.

Also I checked with Bank , its not credited.

Thanks

Waiting for your response.

Megan Hannah 

Hey Mohitghanghaniya, if you visit this page directly, what do you see reported there? 

Helen DBX I received the refund letter, but I am not sure how to track transaction with that. can someone from the team help me with that?

Thanks for understanding.

Hello @Mohitghanghaniya 

Thanks for your reply. I can confirm that the refund has been processed by Dropbox Support.

Please present the refund letter to your bank to help them locate it and they can then apply it to your account.