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I've paid for my plan's renewal, but my account was downgraded instead.
Billing and charge of subscription plan has not been processed through my Master Card. Please note, that the actual payment of the changed 119.88 Euros by PayPal DROPBOXINTE Ref. N235314369001GB has already been processed on the 21. October 2024.
By E-Mail correspondencey of the ten / 10. November 2024 you downgraded my subscription plan. And now, you would even like to be trashing the stored data on the server space, which I already payed for the entire next year. With actual plan - I have no access what so-ever to an living operator from the Customer Support Team, not by Chat, nor do I have an E-mail response permissor, or a telephonic call in- call- out option. I could not fill the Billing Request Form, as the link to it was not working. I am very disappointed, but I still ask for an URGENT ASSISTENCY - and UPGRADE TO MY USUAL SUBSCRIPTION PLAN, WHICH BY THE WAY, HAS ALREADY BEEN PAYED IN OCTOBRR. Thank you for a response. Miss Medugno Brunella Samantha Tuesday 12/11/2024 Belgium.
PS. I have a print screen of the Transaction from the 21. October 2021 about the actual payment of the subscription charge of 119.88 Euros. Which I happily would send to you. THX'S
10 Replies
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- Nancy
Dropbox Community Moderator
I’m sorry to hear about the situation, samanthaBM. Let’s have a look into this.
You can attach your screenshot here by clicking on the camera icon below:
If there’s any sort of personal info showing, please make sure to cover it first (otherwise, it’ll be publicly visible).
In case you don’t wish to post your screenshot here though, we can also log a ticket for you (to the email address you see here) and check this internally.
Let me know what you prefer.
We’re facing the exact same issue with our Dropbox business account—payment was processed on November 23 to extend our subscription through 2025, yet our account is now blocked, demanding another payment. This is completely unacceptable and has essentially brought our business operations to a halt.
I’ve just posted about this in a new thread as well, hoping Dropbox addresses this ASAP.
THAT IS THE MAIL I RECEIVED TODAY 13/11/2024 FROM THE DROPBOX TEAM
Hi Samantha brunella,
Recently you downgraded to our free Basic plan. Once this billing cycle ends, your account will exceed its new, smaller storage cap. Then you won’t be able to save new files or sync existing content until you free up space.
Resubscribe to a Dropbox plan and get the storage you need for your existing files.PS. I'M TRYING TO UPLOAD THE FILE, BUT UNTIL NOW IT DID NOT WORK ON MOBILE-PHONE
Nope, it really does not seem to work. I'm going to try to send you the screenshot from my tablet on, latter on. Th
Listen you got to help me out a little. The file add-in button does not work, perhabs because I do not have any strorage space available. But I have receiven a Mail today indicatind that my Storage space, with content will be deleted. I'm not happy. How shall I proceede.
I would like to use the e-mail addresse you have linked on, but it just leads back to my accounts settings. I do just not understand how I shall let you have that pix of the already undertaken payment. It has been a while now, October 21 has been since a while. You should be able to find the payment with the Data "Ref.Number and Date of Payment, as well as means of payments and by which means" of payment, which I already have indicated to you. I JUST WOULD LIKE TO KNOW THAT YOU DO NOT GO ON AND CANCEL THE CONTENT OF AN ENTIRE YEAR OF WORK, JUST BECAUSE YOU HAVE AN ADMINISTRATIVE TROUBLE "FINDING THE PAYMENT". COULD YOU HOLD IT AND LET ME KNOW HOW TO EFFECTIVELY LET YOU HAVE THE SCREENSHOT OF THE OCCURED PAYMENT? PLEASE
I would have said the same thing, it is just not acceptable.
ClosedID #24397151 Created 10/22/24, 03:59 PM
SM
Samantha Brunella Medugno22 days ago
MAIL samanthabmedugnoATgmailCOM
Cardholder name: Medugno Brunella
First 6 of credit card number: 530558
Last 4 of credit card number: 281C6
Billing postal code: 1970
Date: Mon
Oct 21 2024 00:00:00 GMT+0200
Amount charged: 119.88
Issue details: Hello dear dropBox Team
The payment is pending, the transaction should be transpose in a day or two's time. I'm
sorry for the delay, with my best regard Miss Medugno Brunella Samantha on today's day
the Tuesday twenty-two / October 2024 Bruxelles BRX Flanand Brabant VBR Belgium BE - EU
Europe having sent this short electronic correspondence to you.
This is the last entry I have found about the made payment. I do not understand how and why you are going on about not made payments. DO PLEASE RESPOND OR LEAVE AN USABLE E-MAIL ADDRESSE TO THE CUSTOMER SERVICE, ACCOUNT BILLING AND SUBSCRIPTIONS. Thank you
Data as read from picture I made changed 119.88 Euros by PayPal DROPBOXINTE Ref. N235314369001GB has already been processed on the 21. October 2024.
- Hannah
Hey samanthaBM, I'm sorry you're having a hard time sending us a screenshot.
You can try to send us a shared link to the screenshot instead.
In any case, I took a look at the ticket number you gave us, it looks like the case is closed due to inactivity, but can you see if you can reply to that last email?
It should open a new ticket for our team, so they can assist you further.
ID #24476693Created 11/13/24, 07:06 PM I just joined-in a new Message to Ticket and I attacked the Picture. It is not the bes one but on request I do better? Please do let me know. THANK YOU
- Hannah
Thanks for that, samanthaBM.
I just replied to your email and we'll continue there.
