Forum Discussion

De51's avatar
De51
Explorer | Level 4
2 years ago

I've paid for Plus but it's not showing on my account

Hi there

 

I've been a Plus member for years and been paying GBP 9.99 through Apple and the last payment being made on 26 July

 

I've got the invoices and its been debiting off my card

 

In between i took the offer to upgrade and then requested to cancel the upgrade and i was given a refund back

 

But since then DBox is charging me £8.99 but its not put me back to my Plus package which i was on and instead on my Basic account!

 

Please can someone help me as - i'm unable to get support as it keeps saying i need to be a paid account?!

 

Thanks so much

D

  • Hi De51,

     

    Thanks for getting in touch!

     

    Let's get a support ticket open so one of our agents can help you directly.

     

    To do this, right click the following link, and choose open in Incognito, or Private:

     

    https://www.dropbox.com/support

     

    Don't sign into the account, instead, check the buttons below the sign in option, and you will see a link for "Need help with a billing issue".

     

    Set "Other" in "I want to look up information related to", and fill out your details there, with the email and the payment method used.

     

    If have any trouble opening a support ticket that way, let me know! 

    • De51's avatar
      De51
      Explorer | Level 4

      Super thank you so much i'll do that now

       

       

    • De51's avatar
      De51
      Explorer | Level 4

      Hi Calvin

       

      Sorry I'm coming back a little late, but i've done that and it says i can cancel my subscription or downgraded

       

      its asking if i need more help to sign in

       

      Help! 

       

      Thank you so much

       

      D

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi De51, just to check, did you get a reply from the support agent when you contacted the team? Were they able to assist you on this matter?