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FrustratedBen's avatar
FrustratedBen
New member | Level 1
11 months ago
Solved

I've received a $19.99 charge, even though I've never authorized a Dropbox upgrade.

For the past 5 months I’ve been disputing a charge on my credit card for $19.99 I do not pay for any drop box upgrade plans or services and have NEVER authorized my credit card to be used. I am not a...
cancellations
Dropbox Basic
Payments
  • FrustratedBen's avatar
    FrustratedBen
    11 months ago

    I received a positive reply that Dropbox acknowledged that someone used my card info and they reversed the charged and the subscription that someone had been trying to use with a different email 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
11 months ago
FrustratedBen wrote:

I can’t call, I can’t email.

Because you're visiting the page while you're still signed in to an account. As I stated, you need to visit the page that I linked while you're NOT signed in, then you'll be able to submit a request.

This is why I suggested that you use an Incognito or private browser window when visiting the page, to ensure that you're NOT signed in at all, even to these forums.

FrustratedBen's avatar
FrustratedBen
New member | Level 1
11 months ago

So I finally was able to submit a request ticket number 24697815

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