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FrustratedBen's avatar
FrustratedBen
New member | Level 1
23 days ago
Solved

I've received a $19.99 charge, even though I've never authorized a Dropbox upgrade.

For the past 5 months I’ve been disputing a charge on my credit card for $19.99 I do not pay for any drop box upgrade plans or services and have NEVER authorized my credit card to be used. I am not associated with the email [removed per Community Guidelines]

If this isn’t resolved by Dropbox I will be taking any legal measures possible. #fruad #help #customerservice #dropbox #dropboxhelp #stolenaccount 

  • I received a positive reply that Dropbox acknowledged that someone used my card info and they reversed the charged and the subscription that someone had been trying to use with a different email 

  • FrustratedBen's avatar
    FrustratedBen
    New member | Level 1

    I’ve contacted my bank and have had new cards sent. New everything. I Disput this every month. 

    why are these charges associated with an email that isn’t mine and why can’t Dropbox report or suspend the account 

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      FrustratedBen wrote:

      why are these charges associated with an email that isn’t mine and why can’t Dropbox report or suspend the account

      Have you contacted Dropbox Support yet? They can assist but you need to contact them as I described above. Once you do, reply here with your ticket number.

      As for how the charges are associated with an email that isn't yours, someone likely got hold of your credit card information and used it to pay for an account.

      FrustratedBen wrote:

      I’ve contacted my bank and have had new cards sent. New everything.

      That typically doesn't matter for subscription services due to a credit card account updater. This is a service provided by credit card companies to automatically update your billing information with companies where you have a recurring charge. They do this so you don't lose service due to a missed subscription payment when your billing information changes.

      If your bank isn't explicitly blocking charges from Dropbox, then Dropbox would just continue to charge you until it's told to stop.

      • FrustratedBen's avatar
        FrustratedBen
        New member | Level 1

        I can’t call, I can’t email. I’m not giving drop box a dime of my money or my cc information. So it’s like they are holding me hostage 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    FrustratedBen wrote:

    For the past 5 months I’ve been disputing a charge on my credit card for $19.99 I do not pay for any drop box upgrade plans or services and have NEVER authorized my credit card to be used.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

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