One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
ZL69
2 years agoExplorer | Level 4
Keep getting charged for accounts I can't access
Hi All - I currently am being fraudulently charged by Dropbox on 2 accounts that I do not have access to, both tied to old work emails which I have not had for over 2+ years. Moreover, they were tied to an old corporate card (now defunct) and Dropbox proactively went into my only live account, extrapolated my personal credit card and is now charging all 3 accounts.
The most frustrating part of this is that I have had absolutely no way to receive support...the only people I can get over chat are on the sales team who cannot provide any assistance and I've gotten no response to any emails.
What can I do or can someone from Dropbox read this...?
- Nancy
Dropbox Staff
Hey ZL69, I’m sorry to hear you’re having trouble with this.
Are you being billed for a Dropbox subscription, or a Dropbox Sign plan instead? You can double check your bank statement, if you’re not sure.
Also, if you’ve received any ticket numbers after trying to reach our support team, please send them to me, and I’ll have a look.
Keep me posted for more info.
- ZL69Explorer | Level 4
Hi Nancy, I am being charged for 2 different subscriptions, neither of which are legitimate. Please refer to ticket #'s below:
Ticket #: 23228870
Ticket #: 23222323
Ticket 23232210
- Nancy
Dropbox Staff
Thanks for those ticket numbers! Appreciate it.
I can see one of those tickets has been forwarded to our support team indeed, so one of our agents should reach you within the next few days and discuss this further.
I’ve also left them an internal message on your behalf to make sure they contact you as soon as possible.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!