Forum Discussion

Lemonek97's avatar
Lemonek97
New member | Level 2
2 years ago

Linked account to the payment

Hello, how can I find out for which account a payment was made? The form requires a 12-character transaction ID, but I don't have one in my bank transaction I don't have an invoice by email on any of the accounts I know of. Is it possible to contact support somehow?
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey Lemonek97 - thanks for posting on our Community and happy Friday!

     

    Since you're having troubles with finding the transaction ID that's associated with the charge in question, I'd recommend getting in touch with our support team for further assistance.

     

    To do so, you can use an incognito window without logging into any account and fill out this form with all the relevant information and an email address we can reach you at.

     

    Once you do this and get a ticket ID from our system, you can share it with us here so that we can look it up as well if needed.

     

    I hope this helps!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!