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Lost email of a paid account and I need to cancel the subscription
I need to talk to someone in Dropbox.
I have an account with a plan that I pay, but I cannot access it because the email does not exist anymore. I have already tried to contact the ESP and they say that it has been excluded years ago when I went out of the organization - it was my university email.
I also have another account without a plan using my personal email.
I have an account with a plan that I pay, but I cannot access it because the email does not exist anymore. I have already tried to contact the ESP and they say that it has been excluded years ago when I went out of the organization - it was my university email.
I also have another account without a plan using my personal email.
Dropbox still charges me the plan regarding my lost university email and I NEED to solve this problem, but it is IMPOSSIBLE to talk to anyone in Dropbox using muy non-paid account. And all solutions I found needed to login in my lost account.
I need to cancel the plan, and/or transfer the plan to my other account, and/or recover my access without accessing my lost email.
I need to cancel the plan, and/or transfer the plan to my other account, and/or recover my access without accessing my lost email.
It is urgent and I need support - I pay for it in my account linked to my lost email.
18 Replies
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- Rich
Super User II
VCB1 wrote:
I have an account with a plan that I pay, but I cannot access it because the email does not exist anymore.You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I have tried it. Without success. I need to talk to someone in Dropbox, once my plan allows it and my case is a completely rare situation.
Yes. You can reach me using my personal email linked to the commmunity. I need that someone of you contact and suport me.
ASAP.
Thank you.
- Nobody is in contact with me.
I need support ASAP, onde you STILL charge me. - Jay
Dropbox Community Moderator
Hi VCB1, when you submitted the ticket, did you use the email address to which you have access?
If not, please could you resubmit your ticket by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
Make sure to pick an email to which you can receive and send emails from. - Yes. I uses the e-mail I have access.
- And I also wrote my e-mail And phone number in the ticket. It is the same e-mail I use here.
- Jay
For the primary contact email, did you enter an email address you have access to?
If so, did you receive the automated email response with the ticket ID, in order for me to locate it on the system?
