Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

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Rafael_ wrote:

I'd like to know how can I do to change my age in my dropbox information.

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If you entered your date of birth incorrectly:

1. Contact Dropbox support within 30 days to have your account reactivated. 
2. Our support team will ask you to provide proof of your date of birth. 
3. After your information is verified, you’ll be notified through email when your account has been reactivated.

• https://help.dropbox.com/accounts-billing/plans-upgrades/dropbox-family-age-requirements

Hi there,

I received the invitation to join a family plan, I read it quickly and I entered wrong date, not my date of birth.

I use Dropbox for work so my account can't be deleted. 

I want to be reach out via email since I haven't found a any solution to change the date

Please I appreciate some help. Thanks

Hey seungyea90, thanks for letting us know about this.

Can I send you an email, so we can look into this internally?

I wrote my date of birth wrong, I urgently need a solution, please 

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Valeria_ wrote:

I wrote my date of birth wrong, I urgently need a solution, please 

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You'll need to contact Support to have them correct it.

I mistakenly input the wrong age, as the result, it shows "You do not meet the minimum age requirement to use Dropbox Family."

how to proof of being of age > 16??

Hey DC2022, thanks for bringing this to our attention.

Can we actually reach out to you via email, so we can look into this internally?

Hi DC2022, and sorry for jumping in. 

I’ve opened a ticket for you, so please reply back to my email, when possible. 

Cheers!

I tried to upgrade to a family plan and must have entered my date of birth wrong and it says i am not 16yrs of age or older and my account will be deactivated in 48hrs, i want to know how I can edit and verify my age so my account is not de activated