Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

montao's avatar
montao
New member | Level 2
5 years ago

Misuse or mistake using my email address

I'm not "daskip". I might've had a dropbox account with one of my email addresses. Recently I got emails in French saying that a user named "daskip" registered an account with dropbox using my email ...
Account Settings
Create or delete account
Dropbox Plus
security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
lab1 wrote:

... other hacking posts have said that you could pull files from 180 days.  Is that not possible?

The recovery time for deleted files is based on the plan you have. Basic (i.e. free), Plus and Family accounts include 30 days of recovery. Professional and Business accounts include 180 days.

 

 

Note that upgrading your account after a file has been deleted does not mean you can recover files that were deleted more than 30 days ago. It's already beyond the limit, so the files are already gone. The 180 day period only applies to files deleted after the upgrade is purchased.

lab1's avatar
lab1
Explorer | Level 4
4 years ago

Hi Rich,

 

It was a pro account.  Either way, bad business practice.

 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!