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dskthq's avatar
dskthq
Explorer | Level 3
2 years ago

moved from germany to austria

Hi there!

 

I recently moved from Germany to Austria which comes with a change to the legal form of my company.

It took me a bit over a month to:

- not be able to contact support

- not be able to squeeze any useful information out of live chat or chatbots

- not be able to change my Billing Adress (wrong country)

- not be able to change my bank account (wrong country)

- not be able to switch my account from one country to another (wrong zip code)

and that list goes on.

 

Today is the day, that my account was switched to basic... which - tbh - panics me

 

how can i go back to my subscription?

how can i change the country, billing adress etc.?

Account Settings
Payments
Plans
upgrades

7 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there dskthq - thanks for posting on our Community and happy Friday!

     

    Since your account has already been downgraded to the Basic plan, you can simply re-upgrade your account and use your new billing information.

     

    You can see our current plans on this page.

     

    Let us know if you have any other questions. 

  • dskthq's avatar
    dskthq
    Explorer | Level 3
    2 years ago

    Hi Walter!

    Thanks for your Reply.

    If i do this - i am not able to fill in information about a billing adress.

    Which i absolutely need to, because that changed.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Can you please clarify that for us, dskthq? Do you not have the option to do so?

  • dskthq's avatar
    dskthq
    Explorer | Level 3
    2 years ago

    Hi Hannah!

    No, i hit upgrade -> choose the one i need -> fill in the payment option -> the only thing i can do besides that is hitting the "buy" button.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi again, dskthq!

     

    Can you please send us a screenshot of what you see after you choose your preferred plan?

     

    Please make sure not to include any payment or personal info in the screenshot.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshots, dskthq.

     

    I can see that Austria is already listed as your country. Is it not allowing you to add the postcode next to it?

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