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Forum Discussion

hansfrai's avatar
hansfrai
Explorer | Level 3
2 years ago

Moving business plan from one account to another.

I want to shift my plan from a closed account (from which my Business plan was purchased) to an existing account (currently Basic plan).

I can't find any customer service email on the site (21st century ?) let alone customer support phone line...

So I tried contacting Dropbox support, and they sent me an automated email response saying there's an update on my support ticket from the agent working with me...

So I try clicking the link to my customer portal, and "Support ticket" option is nowhere to be found...

I read somewhere that basic plans don't have Support Ticket options...so why then have they posted a ticket on an account that doesn't work??

(DROPBOX: wouldn't live be simpler for everyone if you could just email clients directly (like pretty much everyone of your competitors)?)

Anyway, can someone email at [email removed as per Community Guidelines] Something that should be so simple is wasting a huge amount of time (and judging from other posts in this community, I'm not the only one!!)

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi hansfrai, let's jump right into this! 

     

    You mentioned that you wish to shift your plan from a "closed account". Can you give me some more info about this? Did you delete the Dropbox account, or maybe delete the email linked to it? 

     

    If it's something entirely different, feel free to let me know. 

     

    Generally, keep in mind that we can't transfer Dropbox plans from one account, to the other. 

     

    You can only switch email addresses between accounts. For instance, if you have the email cats@gmail.com linked to your Business plan, and dogs@gmail.com linked to the Basic plan of yours, the course of action would be to switch emails so you can have the email address linked to the Dropbox account of your choice. 

     

    Keep me posted! 

    • hansfrai's avatar
      hansfrai
      Explorer | Level 3
      2 years ago

      Hi Megan,

      Yes, that's exactly it. 

      [removed] was linked to my Business Plan, but this email address no longer exists.

      [removed] is linked to my Basic Plan.

      I want to switch emails from [removed] to [removed].

      Please advise how.

      Thanks,

      Hans

       

      [personal info removed per the Dropbox Community Guidelines]

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi hansfrai, do you have access to both your Dropbox accounts?

         

        If so, then you can try changing the emails by using a third email you own as a placeholder to temporarily free up your personal email, to then switch over the accounts.

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