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Moving from my subscription from Google Play to the App store. How can I do this?
Up until now i have paid for dropbox through the google play store app.
I am moving to an iphone. I have set up the drop box app on the iphone but Apple does not have the google play store app.
I have cancelled my subscription on google play store, and hoped to be able to set up payments via the dropbox app on the iphone, but there is know where that allows me to do this.
Please can someone advise?
2 Replies
- Megan
Dropbox Community Moderator
Hey Harriet 7890, welcome to our Community!
Just to recap, it sounds like you wish to switch your existing subscription from Google Play to Apple's App store.
Cancelling your plan through Google was a smart first step. Next, you should wait for your account to downgrade to the Basic plan on your renewal date.
Could you check your plan page, and let me know what it reports?
Once that's done, you should be able to access our mobile app, go to your Account tab and follow the steps to upgrade your plan that way.
If you need something else, please let me know and I will be more than happy to help every step of the way.
- Rich
Super User II
I have cancelled my subscription on google play store ...
You've cancelled the subscription, but has your account been downgraded back to a Basic account yet? Check your Subscriptions page and see what plan you're on. If it still shows a paid plan, you typically wouldn't be able to re-subscribe until your account has downgraded.
