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Forum Discussion
My account shows error that I'm on Basic, even though I've paid for an upgrade
I have upgraded from the free plan to the next one up, paid my money but drop box is sending emails to say my plan has ran out and I need to renew. Also it shows I have 2 gig of space and not the 2T I paid for!
Can anyone help please as I can't find a way to send a message for help.
- Rich
Super User II
busyday74 wrote:
I have upgraded from the free plan to the next one up, paid my money but drop box is sending emails to say my plan has ran out and I need to renew. Also it shows I have 2 gig of space and not the 2T I paid for!
You likely started a new, second account rather than upgrade your existing account. Use the credit card charge lookup tool to identify the account you're paying for. I'm betting it's on a different email from the Basic account you're signing in to.
hmmmm. So when I log in on the internet I have the basic and when I follow the app on my computer I have the upgrade.
They both use the same email and account details! isn't technology wonderful 🙂
- Megan
Dropbox Staff
Hey busyday744, now that's interesting!
How did you upgrade in the first place? Was it directly from our end, or maybe through Apple/Google?
Can you send me a screenshot of your account's plan page as shown here?
