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busyday74's avatar
busyday74
New member | Level 2
2 years ago

My account shows error that I'm on Basic, even though I've paid for an upgrade

I have upgraded from the free plan to the next one up, paid my money but drop box is sending emails to say my plan has ran out and I need to renew. Also it shows I have 2 gig of space and not the 2T ...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
busyday74 wrote:

I have upgraded from the free plan to the next one up, paid my money but drop box is sending emails to say my plan has ran out and I need to renew. Also it shows I have 2 gig of space and not the 2T I paid for!

You likely started a new, second account rather than upgrade your existing account. Use the credit card charge lookup tool to identify the account you're paying for. I'm betting it's on a different email from the Basic account you're signing in to.

  • busyday744's avatar
    busyday744
    Explorer | Level 3
    2 years ago

    hmmmm. So when I log in on the internet I have the basic and when I follow the app on my computer I have the upgrade.

    They both use the same email and account details! isn't technology wonderful 🙂

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey busyday744, now that's interesting! 

       

      How did you upgrade in the first place? Was it directly from our end, or maybe through Apple/Google? 

       

      Can you send me a screenshot of your account's plan page as shown here? 

      • busyday744's avatar
        busyday744
        Explorer | Level 3
        2 years ago

        I upgraded with the app on the computer I think. 

        today I noticed an email that told me I had deleted over 3k files and to restore them follow the link. when I did so it told me my account was out of date and to renew.

        I closed all that down and logged in from the net. that's when all this started lol. 

        working on a screen shot now for you.

         

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