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busyday74's avatar
busyday74
New member | Level 2
2 years ago

My account shows error that I'm on Basic, even though I've paid for an upgrade

I have upgraded from the free plan to the next one up, paid my money but drop box is sending emails to say my plan has ran out and I need to renew. Also it shows I have 2 gig of space and not the 2T ...
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busyday744's avatar
busyday744
Explorer | Level 3
2 years ago

I upgraded with the app on the computer I think. 

today I noticed an email that told me I had deleted over 3k files and to restore them follow the link. when I did so it told me my account was out of date and to renew.

I closed all that down and logged in from the net. that's when all this started lol. 

working on a screen shot now for you.

 

busyday744's avatar
busyday744
Explorer | Level 3
2 years ago

really sorry but don't know how to add the screenshot here 😞

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries busyday744, I got you! 

     

    You should be able to attach it by using the camera-like icon when trying to respond back to me.

    • busyday744's avatar
      busyday744
      Explorer | Level 3
      2 years ago

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for this busyday744!

         

        You mentioned: "when I log in on the internet I have the basic" but based on the screenshot, it seems that you do indeed have a Plus plan. 

         

        Where exactly do you see the prompt, asking you to upgrade to the Plus plan?

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