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busyday74's avatar
busyday74
New member | Level 2
2 years ago

My account shows error that I'm on Basic, even though I've paid for an upgrade

I have upgraded from the free plan to the next one up, paid my money but drop box is sending emails to say my plan has ran out and I need to renew. Also it shows I have 2 gig of space and not the 2T ...
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Dropbox Basic
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upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for this busyday744!

 

You mentioned: "when I log in on the internet I have the basic" but based on the screenshot, it seems that you do indeed have a Plus plan. 

 

Where exactly do you see the prompt, asking you to upgrade to the Plus plan?

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