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itsLAM's avatar
itsLAM
New member | Level 2
7 months ago

My Dropbox account is still Basic, even after upgrading it.

I recently upgraded my account from 2GB to 2TB. I paid the monthly price of €11.99 but my account did not update and remain to the basic plan. How can i solve it?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    itsLAM wrote:

    I recently upgraded my account from 2GB to 2TB. I paid the monthly price of €11.99 but my account did not update and remain to the basic plan. How can i solve it?


    Are you certain that you upgraded your existing account, and didn't start a new one by mistake? This is pretty common. What was the payment type; credit card, PayPal, etc.? If it was a credit card, you should have a transaction number in your bank account. Use it with the credit card charge lookup tool.

     

    If it was a different payment type, let us know what it was (just the type, not the details), and what steps you took to perform the upgrade.

    • itsLAM's avatar
      itsLAM
      New member | Level 2

      Yeah im pretty sure I have clicked on upgrade account. Also, I was on the same browser, so I have upgraded the current session account.

      The payment method was credit card so I will try the link you gave me. I'll keep you updated!

      Thanks.

      • itsLAM's avatar
        itsLAM
        New member | Level 2

        Ok so I've tried to check the link you gave me but I don't see the dropbox number on the transaction so I can't do any search. How can i solve it?

        Thanks.