Learn how to make the most out of the Dropbox Community here 💙!

Forum Discussion

itsLAM's avatar
itsLAM
New member | Level 2
9 months ago

My Dropbox account is still Basic, even after upgrading it.

I recently upgraded my account from 2GB to 2TB. I paid the monthly price of €11.99 but my account did not update and remain to the basic plan. How can i solve it?
Billing
Dropbox Plus
Payments
upgrades
itsLAM's avatar
itsLAM
New member | Level 2
9 months ago

Yeah im pretty sure I have clicked on upgrade account. Also, I was on the same browser, so I have upgraded the current session account.

The payment method was credit card so I will try the link you gave me. I'll keep you updated!

Thanks.

itsLAM's avatar
itsLAM
New member | Level 2
9 months ago

Ok so I've tried to check the link you gave me but I don't see the dropbox number on the transaction so I can't do any search. How can i solve it?

Thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey itsLAM. If you contact your bank, are they able to provide the 12-digit transaction ID that’s necessary to locate the payment/Dropbox account perhaps?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions