We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
brendalegria
4 years agoNew member | Level 2
My Dropbox account won’t upgrade to Plus
I updated my Dropbox to Plus, using the free 30 day option. However, it still says that my Dropbox is full. I try to install it again and it says “you’re currently subscribed to this” then I press “OK” and it says “unable to upgrade: an unknown error occurred.”
If I press Restore Purchases it says “unable to restore purchases: the operation couldn’t be completed. (NSURLErrorDomain error 409.)”
If I press Restore Purchases it says “unable to restore purchases: the operation couldn’t be completed. (NSURLErrorDomain error 409.)”
44 Replies
Replies have been turned off for this discussion
- Megan4 years ago
Dropbox Community Moderator
Hi brendalegria , let's see what we can find on this together!
When you visit your plan page right here, what is the subscription you see?
Can you clarify if you're trying to purchase the Plus plan through an in-app subscription from your mobile or directly using our website?
Let me know what you find - Lily63 years agoExplorer | Level 3Hi! So I’ve been trying to upgrade to the 2 TB and after I purchase it, everything goes through and I get charged, few moments later it says that the upgrade failed. I go to try and purchase it again and it says I’m already subscribed to the upgraded version but it doesn’t reflect in my account.
- Megan3 years ago
Dropbox Community Moderator
Hi Lily6, welcome to our Community!
Is it possible that you're paying for a different Dropbox account than the one you mainly use?
Also, how have you been paying for your Dropbox subscription? Directly through your credit card or through iTunes/Google Play?
Keep me posted!
- Lily63 years agoExplorer | Level 3I did make a new account about a few days before and it charges my credit card directly
- Lily63 years agoExplorer | Level 3I just deleted and redownloaded all and logged into the account I want to use. I tried to purchase it again, everything went through then few moments later this pops up “upgrade failed. An unknown error occurred. Please contact Dropbox support” I do this on my mobile phone
- Jay3 years ago
Dropbox Community Moderator
Hi Lily6, if you're using an iOS device, could you try these steps to restore the purchases on your account?
- Lily63 years agoExplorer | Level 3It didn’t work:( it says “ unable to restore purchases. The operation couldn’t be completed. (NSURLEErrordomain error 409.)”
- Megan3 years ago
Dropbox Community Moderator
Hi Lily6, I just sent you an email, in order for us to look into this.
Respond back to me, and we'll take it from there.
- BW023 years agoExplorer | Level 3
I am trying to upgrade to a 2000gb 30 day trial through the mobil app.
The purchase is successful but I going get the extra storage.
I tried to upgrade again and it then says I have already upgraded and the trial ends 11/1/2023 but I still dont have the extra storage.
Can you please help with this.
- Nancy3 years ago
Dropbox Community Moderator
Thanks for posting here, BW02!
Did you initially try to upgrade your Dropbox account to a Plus trial via your iTunes account, as well?
Did you receive any type of error while upgrading your account or did Apple send you any kind of confirmation after choosing this trial?
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!