Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here!
Forum Discussion
Jacqui Chan
10 months agoNew member | Level 2
My payment has gone through, but I still don't see my paid subscription.
I've just selected to upgrade to a paid account.
At checkout my payment was refused as I didn't have enough funds.
After I corrected this and redid the payment the Checkout still says :
"The payment has been refused. Contact your bank to enable the card for online use and/or enter the correct card details again."
So I called the bank and they said the payment HAS gone through.
So I've paid, without getting any upgrade — I have the transaction code...
The problem is that I don't get access to support because I'm on the free plan (even though I've paid for the upgrade)
Does anyone know how to contact support in this circumstance. The chatbot only said they'll get someone to contact me in 3 days. And I'd like to sort this now as I have a large file to transfer today...
any suggestions??
3 Replies
Replies have been turned off for this discussion
- Nancy10 months ago
Dropbox Community Moderator
Thanks for your post, Jacqui Chan!
Can you double check your transaction ID on this page and let me know if the email address you see is the same as this one?
Other than that, you didn’t receive any confirmation email by Dropbox, correct?
Let me know and we’ll go from there.
- Jacqui Chan10 months agoNew member | Level 2
Thanks Nancy,
Yes I'd already checked the transaction ID on that page, and it confirms it's gone through, connected to my correct email address. - Jacqui Chan10 months agoNew member | Level 2
Hi Nancy, I've been contacted by Sean at Dropbox Support, so hopefully he will sort it out.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!