Forum Discussion

azzikr16's avatar
azzikr16
Explorer | Level 3
12 months ago

My plan got cancelled, even though it expires in April

I just noticed my plan was downgraded from PRO (3TB) to Basic and as I checked from my latest billing, my PRO subscription should end by April 4, 2024, and it is only March 12.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey @azzikr16, and welcome to our Community. 

     

    Can you send me a screenshot of the last upgrade/renewal email you got from Dropbox, while showing the date you received it at? If there’s any personal info on it, please make sure to hide it. 

     

    I’d also like a screenshot of what you see on this page.

     

    Keep me posted.

    • azzikr16's avatar
      azzikr16
      Explorer | Level 3

       


      Please take note that I do not recall canceling anything because I need Dropbox every day, but it says here that I did.

      Here is the last email from Dropbox.

       

      Also, here is what the billing page says.

      Thank you.

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