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Forum Discussion
My plan was downgraded
I've paid hundreds of dollars for Dropbox Plus. I got really frustrated last July when my Dropbox Plus double-billed for both my name gmail.com as well as my name googlemail.com which if you know Gm...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorIt wouldn't be a glitch, since technically these would be two separate accounts according to Dropbox, just like the aliases Gmail provided (by adding dots in the name). The majority of sites websites would see the emails as different accounts.
Regarding the billing issue, try contacting the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
How are they separate emails? There are no dots in my name. Look again: [removed per the Community's Guidelines] g stands for google that's the only difference. I followed your steps and would really appreciate it if Dropbox fixed this glitch
- Walter
Hey julianbahatiaxmann, sorry to jump in here, but could you share your ticket ID for your support interaction so that we can look it up in our system?
Also, have you tried logging into Dropbox using both of those email addresses?
