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julianbahatiaxmann's avatar
julianbahatiaxmann
New member | Level 2
3 years ago

My plan was downgraded

I've paid hundreds of dollars for Dropbox Plus. I got really frustrated last July when my Dropbox Plus double-billed for both  my name gmail.com as well as my name googlemail.com which if you know Gm...
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julianbahatiaxmann's avatar
julianbahatiaxmann
New member | Level 2
3 years ago

How are they separate emails? There are no dots in my name. Look again:  [removed per the Community's Guidelines] g stands for google that's the only difference. I followed your steps and would really appreciate it if Dropbox fixed this glitch

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey julianbahatiaxmann, sorry to jump in here, but could you share your ticket ID for your support interaction so that we can look it up in our system?

 

Also, have you tried logging into Dropbox using both of those email addresses? 

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